Tuesday, August 12, 2008

Professional Supervisor

A supervisor should be trained and practiced and always learn to be a professional supervisor, this step of training should be prepared and continuously, this program also can be appointed to supervisors, experienced supervisors and managers who wish to acquire a better understanding of the nature, scope and responsibilities of the supervisory management position. The Professional Supervisor training course helps prepare participants in developing the specific knowledge, attitudes and skills necessary to enhance their supervisory management capabilities.

At the completion of the program, supervisor will:
  • Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them
  • Acquire an understanding of their role as leaders, team builders and good communicators, and how these skills impact on effective supervision of their team
  • Grasp the importance of setting goals, planning and prioritizing, in order to achieve organizational objectives
  • Accept the viewpoint that they are responsible for achieving results through the efforts of others.
Other knowledge that should know by supervisor is:
  • The Role of the Supervisor
    • Moving from doing to planning
    • The problems new supervisors encounter
    • Supervisory responsibilities to the company, team and yourself
  • The Thinking and Planning Process
    • Elements of planning
    • Steps in the planning process
  • Leadership
    • Defining the meaning of leadership
    • Applying situational leadership

  • Working as a Team
    • The four stages of team building
    • The supervisor's role in each stage
    • Conduct and characteristics of team members
    • Valuing the diversity of the team
  • Communication
    • Barriers to good communicationsDeveloping good listening skills
    • Developing good questioning techniques
    • Understanding non-verbal messages
    • Give and accept feedback
    • What do we value in work?
    • Fundamental motivational techniques
    • Motivational theories and how they apply in the real world
  • Delegation
    • Why we avoid delegating
    • Why we should be delegating more
  • Resolving Conflict
    • Intervention strategies
    • Dealing with difficult people/situations
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