Negotiation Skills

Negosiasi adalah ujung tombak untuk memenangkan kompetisi. Kemampuan bernegosiasi juga telah menjadi suatu keahlian yang kompleks. Kemampuan melakukan negosiasi yang cerdas adalah keharusan bagi setiap profesional penjualan dan pengadaan. Dengan mengembangkan keahlian bernegosiasi, mereka akan menjadi lebih percaya diri, asertive, termotivasi, dan jauh lebih efektif.

Melalui Pelatihan intensif ini, peserta akan memahami tahapan perencanaan, strategi dan pembinaan hubungan dalam bernegosiasi, meliputi pra, ketika dan pasca negosiasi. Peserta akan memahami teknik yang dibutuhkan untuk menggali informasi, mengelola konflik, menangani dead-lock, dan memiliki pengaruh penuh dalam berhubungan dengan konsumen internal dan eksternal, termasuk klien potensial. Walaupun cocok untuk seluruh tipe negosiasi, kemampuan ini sangat berguna untuk menangani penjualan B2B (Organizational Buying & Procurement)

Fundamental of Negotiation Skills

1. Psychological Aspects in Any Negotiations
2. Negotiation Preparation: Customer Profiling & Decision Making
3. Practice: Effective Presentation & Persuasion in Negotiation
4. Listening & Questioning Skills in Negotiations

Advance Applications & Techniques

1. Table Tactics for Effective Negotiations
2. Negotiation Techniques in Closing a Sales
3. Practice: Different Negotiations Field-Situations & How ton Handle It
4. Post Negotiation Strategies & Practice

Related Article:

• Customer Satisfaction
• Professional Supervisor
• Good Corporate Governance
  

Professional Supervisor

A supervisor should be trained and practiced and always learn to be a professional supervisor, this step of training should be prepared and continuously, this program also can be appointed to supervisors, experienced supervisors and managers who wish to acquire a better understanding of the nature, scope and responsibilities of the supervisory management position. The Professional Supervisor training course helps prepare participants in developing the specific knowledge, attitudes and skills necessary to enhance their supervisory management capabilities.

At the completion of the program, supervisor will:

• Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them
• Acquire an understanding of their role as leaders, team builders and good communicators, and how these skills impact on effective supervision of their team
• Grasp the importance of setting goals, planning and prioritizing, in order to achieve organizational objectives
• Accept the viewpoint that they are responsible for achieving results through the efforts of others.

Other knowledge that should know by supervisor is:

• The Role of the Supervisor
  
• Moving from doing to planning
• The problems new supervisors encounter
• Supervisory responsibilities to the company, team and yourself

• The Thinking and Planning Process
• Elements of planning
  
• Steps in the planning process

• Leadership
  
• Defining the meaning of leadership
  
• Applying situational leadership


• Working as a Team
  
• The four stages of team building
• The supervisor's role in each stage
• Conduct and characteristics of team members
• Valuing the diversity of the team

• Communication
• Barriers to good communicationsDeveloping good listening skills
• Developing good questioning techniques
• Understanding non-verbal messages
• Give and accept feedback
• What do we value in work?
• Fundamental motivational techniques
• Motivational theories and how they apply in the real world

• Delegation
• Why we avoid delegating
• Why we should be delegating more

• Resolving Conflict
  
• Intervention strategies
• Dealing with difficult people/situations

Related Article

• Negotiation Skill
• Customer Satisfaction
  
• Management Resiko
• Standar Gaji Indonesia